Rollo offers support through phone, email, and remote desktop. For the best customer service experience, we recommend starting your support request via chat (located in the bottom right corner) or by creating a ticket.
Here is why:
- Efficient Communication: Many support inquiries involve exchanging information like order numbers, serial numbers, or tracking details. Written communication is faster and more accurate for this purpose.
- Time-Saving: We understand that you don’t want to be on hold. Using chat or email helps us resolve your issue more quickly.
- Expert Assistance: With Rollo’s wide range of applications, a brief description of your issue helps us connect you with the right expert who understands your specific needs.
- Email Efficiency: We often need to send follow-up information via email, such as software download links or online guides. Providing your email with your request helps ensure you receive the necessary information promptly.
If you prefer phone support, please call us at 702-602-8827. Our phone support hours are Monday - Friday, 8 am - 5 pm PST.
For chat and email support, we are available Monday - Friday, 5 am - 5 pm PST, and on weekends from 8 am - 5 pm PST.
You can always request a call back regardless of how you initiated your request.