Adding Wix to your Rollo Ship account offers many benefits including easily creating 4x6 shipping labels for your Wix orders, being notified when new orders are available, processing all your orders from the Rollo Ship, and easily printing to your Rollo printer. Wix will be automatically notified of the tracking number once you make a label in Rollo Ship.
Wix connects from the Rollo side, not from inside Wix. You do not install anything in your Wix dashboard.
On Rollo Ship iOS or Android App
1. Launch the Rollo App and Login
2. Press on the Menu Icon located at top left of the screen
3. Choose "Connections" and select "Selling Channels"
4. Press "ADD NEW" and choose Wix
5. Enter your Wix account credentials and click Log In.
6. Click Add to Site.
7. Then choose your site and click Select. After that click Add to Site.
8. Your current and future Wix orders will be available for shipping within a few moments in Rollo Ship.
On Rollo Ship Web
2. Click on "Connection" on the top menu and choose "Selling Channels"
3. Scroll down and click on Wix logo
4. Click on Connect
5. Enter your Wix account credentials and click Log In.
6. Click Add to Site.
7. Then choose your site and click Select. After that, click Add to Site.
8. Your current and future Wix orders will be available for shipping within a few moments in Rollo Ship.
Wix orders not syncing or showing duplicates
1. Click the update arrow next to your profile name, then Update All Markets.
2. Log out of Rollo Ship and log back in.
3. In the Rollo app, tap the menu (three lines), then Connections, then the update arrow, or open your Wix store and tap Update All Markets.
4. Remove the Wix channel and re-add it.
5. If you use the app, uninstall and reinstall it, or test on another device.
6. If none of that works, contact our support team so we can investigate the connection.
A carrier is missing when you create a label
1. Go to Connections, then Shipping Carriers.
2. Enable the carrier you want, for example, USPS.
3. Click Edit on the carrier and put a check mark on the services and package types you want, then click Update.
4. If the carrier still does not appear, toggle it off and on, reload the page, and try again.
General fixes for any store connection
1. Log out of Rollo Ship, then log back in.
2. Try a different browser or an incognito window, and clear cache and cookies.
3. Try the Rollo app on your phone, or the web version if you normally use the app.
4. Remove the selling channel and re-add it, then click Update All Markets.
5. Remember that only unfulfilled orders sync into Rollo Ship, and only orders that are no older than 90 days.
Still stuck? Reach out to our team through chat support, and we will walk through it with you.