Adding WooCommerce to your Rollo Ship account offers many benefits including easily creating 4x6 shipping labels for your WooCommerce orders, being notified when new orders are available, processing all your orders from the Rollo Ship, and easily printing to your Rollo printer. WooCommerce will be automatically notified of the tracking number once you make a label in Rollo Ship.
On Rollo Ship iOS or Android App
1. Launch the Rollo App and Login
2. Press on the Menu Icon located at top left of the screen
3. Choose "Connections" and select "Selling Channels"
4. Press "ADD NEW" and choose WooCommerce
5. Enter the website address where your WooCommerce store is located, for example, https://MyWebsite.com/shop. Enter your store address, not your wp-admin login page, and click Connect.
6. In the opened window, enter your WooCommerce account credentials and click Login.
7. After that, click Approve.
8. Once connected, click Update All Markets to sync your orders.
9. Your current and future WooCommerce orders will be available for shipping within a few moments in Rollo Ship.
On Rollo Ship Web
2. Click on "Connection" on the top menu and choose "Selling Channels"
3. Scroll down and click on WooCommerce logo
4. Enter the website address where your WooCommerce store is located, for example, https://MyWebsite.com/shop. Enter your store address, not your wp-admin login page, and click Connect.
5. In the opened window, enter your WooCommerce account credentials and click Login.
6. After that, click Approve.
7. Once connected, click Update All Markets to sync your orders.
8. Your current and future WooCommerce orders will be available for shipping within a few moments in Rollo Ship.
** After you buy a label in Rollo Ship, the tracking number is sent back to the WooCommerce order automatically. Rollo Ship does not change the order status in WooCommerce. To email tracking to your customer from Rollo Ship, go to Settings, then Email, and turn on the option to automatically email tracking information to the shipment recipient (only applies to orders)
WooCommerce shows " Invalid location," Update failed," or Please reconnect"
1. Try a different browser, or open Rollo Ship in an incognito or private window.
2. Clear your browser's cache and cookies, then log in again.
3. Try connecting through the Rollo app on your phone instead. Connecting through the app has fixed this for several customers, and the connection syncs to the web version too.
4. Disconnect and reconnect the channel. Go to Connections, then Selling Channels, click Woo Commerce, then Delete. Log out of Rollo Ship, log back in, re-add WooCommerce, then click Update All Markets.
5. Check your store address. In WordPress, go to WooCommerce, then Settings, then General, and confirm the address, city, state, ZIP, and country are complete and match. Also confirm your Ship From address in Rollo Ship Settings is complete and valid.
6. If it still fails, your website's security service is likely blocking Rollo. Cloudflare bot protection and site firewalls have blocked the Rollo connection even when everything on the Rollo side is set up correctly. Ask your web host or the person who manages your site to allow Rollo's server IP addresses through the firewall or Cloudflare security settings. Contact our support team for the current server IP addresses to allow.
7. If you see a message that your host does not support the WooCommerce REST API, the fix is in your WooCommerce store settings. Contact WooCommerce support to get the REST API working.
A carrier is missing when you create a label
1. Go to Connections, then Shipping Carriers.
2. Enable the carrier you want, for example, USPS.
3. Click Edit on the carrier and put a check mark on the services and package types you want, then click Update.
4. If the carrier still does not appear, toggle it off and on, reload the page, and try again.
General fixes for any store connection
1. Log out of Rollo Ship, then log back in.
2. Try a different browser or an incognito window, and clear cache and cookies.
3. Try the Rollo app on your phone, or the web version if you normally use the app.
4. Remove the selling channel and re-add it, then click Update All Markets.
5. Remember that only unfulfilled orders sync into Rollo Ship, and only orders that are no older than 90 days.
Still stuck? Reach out to our team through chat support, and we will walk through it with you.