The most common reason for low-quality prints has to do with a low-quality source file. To test whether your Rollo printer is in good health, print the Sample label. This label is provided at standard quality and should print clearly. If there's no difference or improvement with the print result, you will need adjust your printer settings.
To adjust the settings, please choose your printer:
Rollo X1040 Wireless Printer
When experiencing print quality issues with your Rollo Wireless Printer, you have control over different settings to improve its quality.
To test whether your Rollo printer is in good health, print the sample 4 x 6 label
This label is generated from Rollo Ship and provided at standard quality and should print clearly.
If only parts of your label look faded, the reason could be one of the following:
1) Label
The darkness of the label depends on the label manufacturer. High quality labels produce darker and sharper prints.
Rollo labels are Made in the USA and are environmentally sourced.
2) Margins and page size
Please ensure the content takes up the whole label. If there are extra borders, your design may be "shrunk" printed in a smaller size resulting in faded content.
If you are printing 4 x 6 labels, the sample 4 x 6 label should take up the label's full width and height.
3) Print darkness and speed
Within your Rollo Printer Portal, you can set your "Darkness" and "Speed"
Please ensure you are on the same Wi-Fi network as Rollo, then open the Rollo App and visit
Menu > Rollo printer > Click Default Rollo printer > Settings
Once Rollo Printer Portal opens, click on "Printing Defaults"
Under Printing Defaults, you can manage the different settings to help improve the quality of your label
Rollo X1038 USB Printer
If it seems like your original low-quality print was designed for an 8.5 x 11 size, check the Platform setup guides to see if you can change the label settings to 4 x 6.
Our recommendation is to use a commercial solution which will automatically download your orders from online channels (eBay, Amazon, and Etsy, etc.) and provide you with a simple button to print high quality 4 x 6 labels.
If only parts of your label look faded, the reason could be one of the following:
1) Label
The darkness of the label depends on the label manufacturer. High quality labels produce darker prints.
2) Margins and page size
Please ensure the content takes up the whole label. If there are extra borders, your design may be "shrunk" printed in a smaller size resulting in faded content.
If you are printing 4 x 6 labels, the sample 4 x 6 label should take up the label's full width and height.
3) Print density and speed
Within your Rollo printer preferences, you can set your "Density" and "Speed"
By default, Rollo is set to print at its fastest. Slowing this speed will result in a higher resolution.
Note: Increasing the number for your density / darkness will result in a darker print. Setting the density too high will result in unwanted dark lines and/or label getting too hot and sticking mid-way to the printer head. Decreasing this number results in a lighter print.
For Windows:
You may access these settings by going to your Control Panel -> Printers and Devices -> Right Click on Rollo -> Printer Preferences -> Settings
For Mac:
Look for drop down menu under "Printer Features".
