Buying a label in Rollo Ship does not include a pickup. You schedule the pickup as a separate step in Rollo Ship, or you drop the labeled package off at a carrier location yourself.

Pickups at a glance

Which pickups you can book in Rollo Ship

Free USPS® pickups can be scheduled in Rollo Ship for shipments from the USA. UPS® pickups can be scheduled in Rollo Ship in the US and Canada; UPS sets the pickup fee (Rollo adds no markup), and it depends on the pickup date you choose. Canada Post, FedEx® and Purolator® pickups can't be booked in Rollo Ship; book them directly with the carrier.

In Canada: UPS lists pickup fees in Canada from about CA$1.75 to CA$6, depending on the pickup day and how it's booked; residential pickups add a CA$5.05 surcharge. Check the official 2026 UPS Canada rates (linked below) before you rely on these figures. Or verify with the carrier

Schedule a pickup in Rollo Ship

Step by step

Schedule a pickup in Rollo Ship

  1. Buy your shipping label first. The label purchase and the pickup are separate. If you skip this step, no carrier will come.
  2. Start the pickup. In Rollo Ship, go to Home > Schedule a pickup > Start a pickup.
  3. Choose the carrier. US accounts can choose UPS® or USPS. Canadian accounts can choose UPS®.
  4. Select your pickup address. There is no default pickup address setting. If you want a pickup from an address that is different from your ship-from address, add it to your ship-from addresses first, then select it when you schedule the pickup.
  5. Use a physical street address. A PO Box is not a valid pickup location.
  6. Confirm the pickup. Check the All Transactions section of your Rollo Ship account. A successfully scheduled pickup appears there.

Pickup day

What to expect on pickup day

✓ USPS does not give an exact pickup time. The carrier comes during its normal route through your area.

✓ Have the package sealed, with the printed label attached, and ready so the carrier can take it without waiting.

If the carrier did not come

  1. Missed pickups happen, for example when the carrier's vehicle is already full on that route.
  2. Reschedule the pickup for the next day in Rollo Ship. The carrier should come back to your area on the next route.
  3. If pickups keep failing, contact Rollo support, and we can check the pickup requests on your account.

Drop-off

Drop off your package instead

Rollo Ship creates shipping labels. You can buy the label without a printer. Rollo Ship does not create QR or label-free drop-off codes. So print the label before you hand over the package.

✓ UPS® labels: drop off at a UPS location, such as The UPS Store or a UPS Access Point®.

✓ USPS labels: drop off at a USPS Post Office.

✓ Canada Post labels: drop off at a Canada Post outlet.

✓ FedEx® and Purolator® labels: drop off at a FedEx or Purolator location, or book a pickup directly with the carrier.

Find UPS, USPS and Canada Post locations with the carrier links below. The staff at the location can also answer questions about accepted package types.

✓ Ask for a drop-off receipt and keep it. It shows when the carrier received your package, which helps if you later need to contact the carrier or Rollo support about a late or missing package.

✓ Check the location's cut-off time. Packages dropped off after the cut-off are processed the next business day, which shifts the delivery estimate.

FAQs

Pickup questions

Does buying a label in Rollo Ship schedule a pickup?

No. Buying a label does not include a pickup. Schedule the pickup in Rollo Ship from Home > Schedule a pickup > Start a pickup, or drop the package off yourself.

Are USPS pickups free in Rollo Ship?

Yes. Free USPS pickups can be scheduled in Rollo Ship for shipments from the USA.

How much does a UPS pickup cost in Rollo Ship?

UPS sets the pickup fee, and Rollo adds no markup. The fee depends on the pickup date you choose.

Can I book a Canada Post, FedEx or Purolator pickup in Rollo Ship?

No. Canada Post, FedEx and Purolator pickups can't be booked in Rollo Ship. Book them directly with the carrier.

Can a carrier pick up from a PO Box?

No. A PO Box is not a valid pickup location. Use a physical street address.

Do I need a printed label for a pickup or drop-off?

Yes. Rollo Ship creates shipping labels. You can buy the label without a printer. Rollo Ship does not create QR or label-free drop-off codes. So print the label before you hand over the package.

Rollo Ship

Ship your next package with Rollo Ship

Rollo Ship is multi-carrier shipping software with no paid plans or monthly fee, and no label fee on your first 200 labels. Compare carrier rates, buy your label and book a UPS® or USPS pickup in one place.

Create your first shipment

Discounted postage is paid directly to the carrier through a funded account.

Shipping from your phone? Get the Rollo Ship app. Label printing from the app needs a compatible printer, such as the Rollo Wireless Printer over Wi-Fi.

Helpful links

Rollo

Rollo Ship
How to Schedule a USPS Pickup Efficiently
Rollo Wireless Printer

Carriers

UPS pickup and drop-off (US)
UPS pickup and drop-off (Canada)
USPS Find Locations
Canada Post Find a Post Office
Official 2026 UPS Canada rates (PDF)

Still stuck? Start a chat with Rollo support, and we will help you get your pickup scheduled.