Buying a label in Rollo Ship does not include a pickup. You schedule the pickup as a separate step in Rollo Ship, or you can drop the package at any local USPS or UPS location instead.
1. Buy your shipping label first. The label purchase and the pickup are separate. If you skip this step, no carrier will come.
2. In Rollo Ship, schedule the pickup and choose the carrier (USPS or UPS).
3. Select your pickup address when scheduling. There is no default pickup address setting, so if you want pickups from an address that is different from your ship-from address, add that address to your ship-from addresses first, then select it when you schedule the pickup.
4. Use a physical street address for the pickup. A PO Box is not a valid pickup location.
5. To confirm the pickup was actually scheduled, check the All Transactions section of your Rollo Ship account. A successful scheduled pickup appears there. There is no additional Rollo fee for a scheduled pickup.
1. USPS does not provide an exact pickup time. The carrier comes during their normal route through your area.
2. Have the package labeled and ready so the carrier can grab it without waiting.
1. Missed pickups happen, for example when the carrier's vehicle is already full on that route.
2. Reschedule the pickup for the next day in Rollo Ship. The carrier should come back to your area on the next route.
3. If pickups keep failing, contact Rollo support, and we can check the pickup requests on your account.
1. You can drop your labeled package at any local USPS post office or UPS location. The staff there can also answer questions about accepted package types.
2. Ask for a drop-off receipt and keep it. It proves when the carrier received your package, and it is needed if you ever request a refund or file a claim for a delayed shipment.
3. Check the location's cut-off time. Packages dropped off after the cut-off are processed the next business day, which shifts the delivery estimate.
To learn more: How to Schedule a USPS Pickup Efficiently
Still stuck? Start a chat with Rollo support, and we will help you get your pick up scheduled.