Quick answer: The USB Rollo works with Windows and Mac. The Wireless Rollo prints over Wi-Fi from Mac, Windows, Chromebook, Linux, iPhone, iPad, and Android.
Rollo printers print standard shipping labels from any platform or marketplace that can generate one.
Rollo Ship connects directly to selling channels like eBay, Amazon, Shopify, WooCommerce, and Square. Full list below.
Which operating systems does Rollo support?
| Device | USB Rollo (X1038) | Wireless Rollo (X1040) |
|---|---|---|
| Windows | Yes, XP and newer | Yes, Windows 10 and newer |
| Mac | Yes, macOS 10.9 and newer | Yes |
| Chromebook | No | Yes |
| Linux | No | Yes |
| iPhone and iPad | No | Yes |
| Android | No | Yes |
The USB Rollo needs a driver. The Wireless Rollo needs no driver: it is AirPrint certified, and Windows, Chromebook and Linux see it as a network printer.
Windows
- USB Rollo: works with Windows XP and newer, including Windows 11. Download the driver from rollo.com/setup-usb.
- Wireless Rollo: works with Windows 10 and newer. Set it up on Wi-Fi with the Rollo Ship app (guide at rollo.com/wireless). No driver is needed.
USB Rollo on Windows: check for Windows S Mode first. S Mode is a Windows setting that only allows apps from the Microsoft Store. If your PC is in S Mode, the Rollo driver will not install or run. Switch out of S Mode, then install the driver.
Switching out of S Mode is one-way: you can't turn it back on afterward. See Microsoft's guide to switching out of S Mode.
Mac
- USB Rollo: works with macOS 10.9 and newer. Download and install the driver from rollo.com/setup-usb.
- Wireless Rollo: AirPrint certified, so there is no driver to install. Set it up on Wi-Fi with the Rollo Ship app (guide at rollo.com/wireless).
Then open System Settings (or System Preferences) > Printers & Scanners, and click Add Printer or the plus sign.
Chromebook and Linux
Use the Wireless Rollo. Set it up on Wi-Fi with the Rollo Ship app (guide at rollo.com/wireless), and your Chromebook or Linux computer will see it as a network printer. No cable and no driver are needed.
Can I print from my iPhone, iPad, or Android device?
Yes, with the Wireless Rollo. Set it up through the Rollo Ship app on your phone. Android phones and tablets, including Samsung devices, use the same app. No driver is needed.
- In the app, tap the menu, choose Rollo printer, then Setup Printer.
- Make sure your phone and the printer are on the same Wi-Fi network and the same band (2.4 GHz or 5 GHz).
The USB Rollo connects by USB cable to a Windows or Mac computer only. It does not support wireless printing from a phone, so choose the Wireless Rollo if you need to print from a phone. A Wireless Adapter for the USB model is listed in the Rollo shop, but availability is limited, so check the product page or ask support before planning on it.
Good to know: Label printing from the app needs a compatible printer, such as the Rollo Wireless Printer over Wi-Fi.
Rollo Ship creates shipping labels. You can buy the label without a printer. Rollo Ship does not create QR or label-free drop-off codes. So print the label before you hand over the package.
Does Rollo work with UPS, USPS and FedEx?
Yes. Rollo printers print labels from carrier software such as FedEx Ship Manager. In Rollo Ship, you can buy discounted labels directly:
- US accounts: UPS® and USPS built in, FedEx® on your own account.
- Canadian accounts: UPS® and Canada Post built in, FedEx® and Purolator® on your own account.
Connecting your own FedEx account? FedEx accounts set to cash-only cannot be billed through third-party platforms.
If you see an error like "Customer is cash only," contact FedEx Customer Support and ask them to enable automated or third-party (API/electronic) billing on your account. Then reconnect the account in Rollo Ship and try again.
Which marketplaces and stores connect to Rollo Ship?
Rollo Ship integrates with selling channels including eBay, Amazon, Shopify, Square and other popular selling channels, so your orders import automatically.
Square orders: only new, unfulfilled orders sync into Rollo Ship. If an order is missing, confirm it was created directly in Square and is still unfulfilled.
While you sort it out, use Create Quick Shipment in Rollo Ship to make the label manually.
Connect your store to Rollo Ship
Can I buy many labels at once?
Yes, for grouped orders. Group similar orders in Rollo Ship, then buy and print their labels together. You can also save a package preset so you do not have to re-enter package details each time.
Are there any account requirements for Rollo Ship?
Rollo Ship does not support anonymous or blocked email domains (for example, Proton Mail addresses). Sign up with a standard email provider such as Gmail or Yahoo.
Do I have to use Rollo brand labels?
No. You can use any compatible direct thermal labels with your Rollo printer. The performance of third-party labels cannot be guaranteed.
Still stuck? Reach out to our team on chat support, and we will help you figure out if Rollo fits your setup.