Other Issues

My Rollo printer doesn't turn on
Some of these suggestions may seem mundane, but they often fix the issue.  Please ensure the wall plug has electricity by plugging another device into tha...
Mon, 28 Aug, 2023 at 10:44 AM
Rollo keeps beeping
If Rollo keeps beeping, it is most likely due to its power source. Please ensure you are using Rollo's power adapter and that all connections are secure...
Fri, 20 Mar, 2020 at 2:09 AM
Rollo is making loud noise when printing
This is most likely due to your print speed being set too low or the density being set too high. Please set your print speed to "5" and the densit...
Mon, 11 Sep, 2023 at 10:45 AM
I can't install driver on Windows XP
Rollo's Driver is fully compatible with Windows XP.  Windows XP doesn't support driver installation through Rollo's installer - so it needs ...
Mon, 11 Sep, 2023 at 10:46 AM
Why are label sizes in Millimeters?
On Windows, labels sizes are provided in mm because while many companies call their labels "4x6" or another size, they are in fact different sizes...
Fri, 20 Mar, 2020 at 2:20 AM
Create Custom Size Labels
Rollo gives you significant flexibility when it comes to label size. In order to create your new custom size labels, please choose your printer: ...
Wed, 24 May, 2023 at 12:13 PM
There is a Spark
Please ensure you turn off Rollo using the power switch on the back of the printer before connecting or disconnecting the power cable.  Connecting the p...
Wed, 12 Feb, 2020 at 6:57 PM
Red Light is Flashing
The red light is an indication that Rollo has a problem with your label.  Performing the Automatic Label Identification can resolve the issue.  Plea...
Tue, 31 May, 2022 at 3:54 PM
Nothing happens when I try to print
This article covers the scenario when Rollo was working properly before, the Rollo button is a green light, and no label advances when you click "Print...
Tue, 31 May, 2022 at 3:54 PM
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