Rollo Support

Most Rollo account (Rollo Ship, Rollo Design, rollo.com) login problems are solved by resetting your password with the Forgot Password option and checking y...

If you see "account suspended," "user disabled," or "restricted" when logging in to Rollo Ship, your account was flagged by Ro...

When a label prints halfway down the label, splits across two labels, or leaves a blank label between prints, the printer has usually lost track of your lab...

A label that prints tiny, shrunken, or with the edges cut off almost always means the label file and the paper size do not match. Many selling platforms gen...

If Windows cannot detect your Rollo, shows it as an unknown or no-name device, or says the driver is unavailable, a full driver reinstall fixes it in most c...

If your Rollo prints fine from Chrome or another browser but not from a desktop app (Adobe Reader, a marketplace app, design software), the printer and driv...

To print from an iPhone or iPad, set up your Rollo Wireless (X1040) on the same WiFi network as your device. Labels you buy in the Rollo Ship app print dir...

You can print labels from an Android phone or tablet with the Rollo app once your Rollo Wireless (X1040) is connected to the same WiFi network as your devic...

When your Rollo shows Offline even though the light is green, the fix is to power cycle the printer, then remove it from your computer and add it back. The ...

Rollo printers can print more than 4x6 shipping labels, including 2x1 barcode labels, 2x2 circles, and other sizes. First, calibrate the printer so it learn...