Rollo Support

To print from an iPhone or iPad, set up your Rollo Wireless Printer (X1040) on the same Wi-Fi network as your device. Labels you buy with Rollo Ship in the Rollo app print directly to your Rollo Wireless from the phone, with no PDF to save: buy the label in the app, tap Print, and choose your Rollo Wireless printer. For labels from other platforms, open the 4x6 label (for example a PDF in the Files app), tap the Share button, then Print, and choose your Rollo. Rollo Wireless is AirPrint certified, so it shows up in the standard iOS print menu.

1. What you need

• A Rollo Wireless Printer (X1040) already set up on Wi-Fi (solid blue Wi-Fi light). New printer? Follow Rollo wireless printer setup first.
• Your iPhone or iPad on the same Wi-Fi network as the printer (avoid guest networks).
• The latest Rollo app (Rollo - Print Labels & Ship) from the App Store (requires iOS 15.0 or later on iPhone, iPadOS 15.0 or later on iPad). Older versions cause login and printing problems.
• 4x6 labels loaded in the printer.

2. Print a label

Labels bought in the Rollo app (direct print)

1. Open the Rollo app and buy your shipping label in Rollo Ship.
2. Tap Print.
3. Choose your Rollo Wireless printer. The label prints directly, with no PDF to save or share.

Tip: if your Rollo Wireless isn't listed, check that your phone and the printer are on the same Wi-Fi network, not a guest network (see Troubleshooting below).

Labels from other platforms (PDF and Share)

1. Save your shipping label as a PDF. Most selling channels let you download the label.
2. Open the PDF on your iPhone or iPad, for example in the Files app.
3. Tap the Share button (or the Actions button), then scroll down and tap Print.
4. Tap No Printer Selected and choose your Rollo Wireless. It normally detects the label size on its own.
5. Tap Print in the top-right corner.

3. Check your printer in the Rollo app

Open the Rollo app, tap Menu, then Rollo Printer. 
Select your X1040 to see its network details. 
If you can't find them, follow the "If setup fails" steps in Rollo wireless printer setup: 
move the printer within 10 to 15 feet of the router, restart your router, the printer, and your phone, or test with your phone's hotspot.

4. Troubleshooting

The printer doesn't show in the print menu

• Check that the Wi-Fi light is solid blue and that your device is on the same network.
• Restart the router, the printer, and your device.
• Still missing? Follow the "If setup fails" steps in Rollo wireless printer setup.

Only 4x6 shows as a size option, or the size is wrong

Rollo Wireless learns your label size automatically when you load new labels. If the size is wrong, reload the labels:

1. Press the side release button to open the cover, and remove any labels inside.
2. Adjust the purple guides to match the width of your labels, then close the cover.
3. Feed the labels in from the back of the printer, with the side you peel off facing up.
4. Wait while Rollo Wireless learns your labels.
5. If the size is still wrong, press and hold the "r" button until you hear one beep, then release. This runs label identification.
6. Print again and check the size.

Rollo Wireless supports 4x6, 2x1 and 2" round labels by default. For other sizes, add a custom label size in the Rollo Printer Portal. See Create custom size labels.

Can't sign in to the Rollo app

1. Uninstall the Rollo app, then reinstall the latest version from the App Store.
2. Open the app and tap Forgot Password.
3. Enter your email address and tap Reset Password.
4. Check your inbox (and spam folder) for the reset email.
5. Create a new password: at least 7 characters, with one number, one uppercase letter and one lowercase letter. It can't match your last 3 passwords.
6. Enter the one-time verification code from your email and tap Continue.
7. Sign in with your new password.

FAQ

Can Rollo Wireless print from an iPhone or iPad?

Yes. Rollo Wireless is AirPrint certified and prints from iPhone and iPad over Wi-Fi.

Can the Rollo USB printer print from an iPhone?

No. The USB model must be plugged into a Mac or Windows computer. More details: Can I print from iPad, iPhone or Android?

Do I need the Rollo app to print?

You use the Rollo app to set up the printer on Wi-Fi. Labels you buy with Rollo Ship in the Rollo app then print directly to your Rollo Wireless. Labels from other platforms print from the standard iOS print menu.

Do I need Rollo Ship to print labels from my phone?

No. You can print labels from any source that gives you a 4x6 label. Rollo Ship is free to start if you want to compare rates and buy labels, and labels bought with Rollo Ship in the Rollo app print directly to Rollo Wireless.

Why does my label print the wrong size?

Reload the labels so Rollo Wireless can learn them, or press and hold the "r" button until you hear one beep to run label identification (steps above). Then print again.

Quick links

• Print from Android with Rollo Wireless
• How to add Rollo Wireless manually (Windows computers)
• Can I print wirelessly?
• Rollo Wireless - Setup Guide (rollo.com)
• Buy your first Rollo Ship label
• Get the free Rollo app