Connect your Shopify store to Rollo Ship, and your unfulfilled orders will import automatically, so you can buy discounted labels and print them on your Rollo. You can also buy labels directly in Shopify and print them on your Rollo printer, since Rollo prints labels from any platform.
Connect Shopify to Rollo Ship
The Rollo Ship website is the most reliable place to set up the connection. If the mobile app gives you trouble, switch to a computer.
On the Rollo Ship iOS or Android App
1. Launch the Rollo App and Login
2. Press on the Menu Icon located at the top left of the screen
3. Choose "Connections" and select "Selling Channels"
4. Press "ADD NEW" and choose Shopify
5. Enter your Shopify store’s domain name, e.g., mystore.myshopify.com, and click Connect
6. Enter your Shopify account credentials and proceed.
7. Your current and future Shopify orders will be available for shipping within a few moments in Rollo Ship.
On Rollo Ship Web
2. Click on "Connection" on the top menu and choose "Selling Channels"
3. Scroll down and click on the Shopify logo
4. Enter your Shopify store’s domain name, e.g., mystore.myshopify.com, and click Connect.
5. Enter your Shopify account credentials and proceed.
6. Your current and future Shopify orders will be available for shipping within a few moments in Rollo Ship.
Print a label for a Shopify order
1. In Rollo Ship, open the Orders tab.
2. If a recent order is missing, click the circular arrow icon next to Create Quick Shipment (Update All Markets) to refresh.
3. Select the order, confirm the address, weight, and package size, then buy the label.
4. Print the label to your Rollo printer.
* When you buy a label in Rollo Ship, the order is automatically marked as fulfilled in Shopify. If you want tracking emails to come from Rollo Ship, leave "Automatically email tracking information to shipment recipient" enabled under Profile, Settings, then Email Settings. If you prefer Shopify's own shipping emails, turn that setting off.
On Shopify Selling Channel
After you purchase a label on Shopify, please click on "Change Format" on the right-hand side and choose 4 x 6.
Source: https://help.shopify.com/en/manual/shipping/shopify-shipping/buy-and-print
Shopify orders not showing up?
1. Check the order status in Shopify. Only new and unfulfilled orders sync to Rollo Ship. Orders you already fulfilled will not appear in the Orders tab.
2. Click Update All Markets (the circular arrow icon next to Create Quick Shipment). Also make sure the Group feature is disabled on the Orders tab.
3. If orders still do not appear, reset the connection:
* Go to Connections, then Selling Channels, click Edit on Shopify, and delete the connection.
* Log out of Rollo Ship.
* Log back in.
* Reconnect Shopify under Connections, then Selling Channels.
* Click Update All Markets again.
4. Still stuck on the website? Clear your browser's cache and cookies, then log back in. Or try a different browser or an incognito window.
5. If you were using the mobile app, try the steps above on the website at ship.rollo.com instead (or the other way around).
Good to know
* Orders you fulfill through Shopify show in Rollo Ship under the Shipped tab as "Marked as Shipped." Rollo Ship cannot pull further tracking updates for those orders, and they cannot be deleted. Check tracking for them directly in Shopify.
* Rollo Ship only imports products that appear on imported orders. It does not sync your full Shopify inventory or SKU list.
* Rollo Ship requires a US ship-from address. If your store is outside the US, buy your labels in Shopify and print them on your Rollo printer.
* You do not need the integration to use your printer. Any label you buy in Shopify can be printed on your Rollo.
Still stuck? Reach out to our support team on chat, and we will walk you through it.
